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What it takes
Businesses must maintain the highest standard of professionalism, particularly in their Customer Service values. Service levels are dropping as we lose face to face contact with our staff and customers. Commitment can waiver and employee reliability can suffer, as we find ourselves in roles that lack challenge, are not satisfying or enjoyable and have little or no room for growth or development.
Businesses must maintain the highest standard of professionalism, particularly in their Customer Service values. Service levels are dropping as we lose face to face contact with our staff and customers. Commitment can waiver and employee reliability can suffer, as we find ourselves in roles that lack challenge, are not satisfying or enjoyable and have little or no room for growth or development.
Possibilities
The Superior Customer Service training program is designed to match your needs and will give you powerful customer service tools, skills and techniques that will provide the edge in this competitive market. You can expect to achieve real results, bring genuine opportunities to life, develop strategies to ensure quality referrals and to build strong, valuable client relationships.
The Superior Customer Service training program is designed to match your needs and will give you powerful customer service tools, skills and techniques that will provide the edge in this competitive market. You can expect to achieve real results, bring genuine opportunities to life, develop strategies to ensure quality referrals and to build strong, valuable client relationships.
Course content:
- Explore your prospective customers.
- Understand what your clients really want.
- Plan for growth and referrals.
- Identify a prospective buyer’s business needs.
- Adjust your tempo to suit your customers.
- Emotionally involve, personalise and educate your customers.
- Building - v- Hoarding information.
- Prepare and Gain respected referrals.
- Overcome concerns.
- Restructure your Customer Service values.
- Ask for the referral.
- Stay one step ahead .
